2eco Privacy Policy — How We Protect Your Data
2eco takes the protection of every user's personal information seriously in Malaysia. This document explains what data we collect, how it is used, how it is protected, and your rights as a user.
Effective date: 1 January 2026. This policy is subject to periodic review.
1. Information We Collect
When you register and use the 2eco platform, we collect various types of information to keep the service running smoothly and securely. The types of information collected include:
Account Information
Full name, email address, phone number, date of birth, and login credentials provided during registration. This information is required to verify your identity and manage your account.
Device & Browser Information
Technical data such as device type, operating system, browser type, IP address, screen resolution, and general location data. This information is collected automatically when you access the platform and helps us identify technical issues and improve the user experience.
Payment Information
To process deposits and withdrawals in MYR (RM), we collect information required by payment providers, such as the account holder's name and bank account number. Full card or account details are never stored on our servers — they are processed directly through registered third-party payment providers using high-level encryption.
Usage Data
Platform activity records including games played, bets placed, session duration, and interactions with platform features. This data is used for security purposes, fraud detection, and improving the user experience.
2. Why We Use This Data
2eco uses the information collected for specific, legitimate purposes. We will not use your data beyond the scope stated in this policy without first obtaining your consent. The primary purposes for data use include:
- Account Management — to register, verify identity, enable secure login, and manage user profiles.
- Transaction processing — to handle deposits, withdrawals, and financial records in MYR (RM).
- Platform security — detecting and preventing fraud, unauthorised access and account misuse.
- Customer support — responding to enquiries, resolving technical issues and processing user complaints.
- Legal compliance — to meet applicable Malaysian legal requirements, including identity verification obligations.
- Platform improvements — analysing usage patterns to improve features, interface and overall performance.
3. Cookies & Tracking
The 2eco platform uses cookies and similar tracking technologies to enhance the user experience and collect usage statistics. Cookies are small text files stored on your device when you visit our website.
We use several types of cookies:
- Essential cookies — required for core platform functions such as login sessions and security. These cookies cannot be disabled.
- Performance cookies — to gather information on how you use the platform for analytics and improvement purposes.
- Functional cookies — saving your preferences such as language settings and display format for future sessions.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how the platform functions.
4. Data Storage & Security
2eco uses SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. This ensures your personal and financial information cannot be intercepted in transit.
User data is stored on servers protected by strict access controls. Only authorised personnel may access users' personal information, and only for designated purposes. All internal access is logged and monitored.
We retain user data for as long as necessary for operational purposes, legal compliance, or dispute resolution. When data is no longer needed, it is deleted or anonymised in accordance with established standard procedures.
5. Sharing Information with Third Parties
2eco does not sell, rent or transfer users' personal information to third parties for marketing purposes. However, we may share data with certain parties in the following circumstances:
- Payment providers — to process deposits and withdrawals in RM through legitimate payment channels.
- Technical service providers — companies that help us operate the platform, bound by strict confidentiality agreements.
- Legal authorities — when required by Malaysian law or a valid court order.
All third parties we engage are required to uphold data protection standards equivalent to our own practices.
- SSL encryption for all data transmissions
- No data sold to advertisers
- Internal access is restricted and logged
- RM payment data processed securely
6. Your Rights as a User & How to Contact Us
As a 2eco platform user, you have certain rights regarding your personal data. These rights include:
- Right to Access — you have the right to request a copy of the personal information we hold about you.
- Right to Rectification — if your information is inaccurate or incomplete, you may request that we correct it.
- Right to Erasure — under certain circumstances, you may request that we delete your personal data, subject to applicable legal and active operational requirements.
- Right to Restriction of Processing — you may request that we restrict how we process your data in certain circumstances.
To submit any data-related requests, or if you have any questions about this Privacy Policy, please contact the 2eco support team at [email protected]. We will endeavour to respond to every request within a reasonable timeframe.
This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. Any significant changes will be clearly displayed on the platform. Continued use of the platform after amendments constitutes acceptance of the updated policy.
For more information on how we manage the platform and protect our users, visit the FAQ or check our Terms and Conditions 2eco platform.
Have Questions About Your Data Privacy?
Reach us at [email protected] or check our FAQ page for quick answers. Sign up for a 2eco account today and enjoy a safe, trusted platform.